Analytics Elusive in Insurance Claims

August 20, 2015 by Madison Jacobs

Data is booming throughout the insurance industry, but effective collection and analysis of that data is not prioritized enough in claims, according to Hopes and Hurdles of Tech-Driven Claim Operations, a recent survey from Towers Watson.

Seventy-two percent of 29 P&C claims executives surveyed said “effective implementation of data capture, metrics and analytics” was a primary challenge to the industry.That was second to “attracting and retaining top talent,” but only by 4%. Technology optimization was the most commonly identified secondary challenge, cited by just more than half of executives.


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