A New Way to Access High-Quality Customer Data for Insurers

April 14, 2015 by Madison Jacobs

According to a publication by McKinsey & Company, one of the four key areas of opportunity to success in the life insurance market is improving the operational efficiencies of the in-force book -- meaning companies must adjust the way they do business to meet the unique and ever-changing needs of their customers.

As insurance companies struggle to cope with these evolving customer expectations, they often find that their existing business processes, especially those relating to paper-based workflows, tend to slow efforts to improve the situation. Insurance companies must look to new cloud-based technologies that can help to deliver operational efficiencies across all lines of business without a heavy dependency on expensive consultants and/or creating complex IT integration projects that can take months, even years, to implement.

Check out the graphic below to learn more about a technology solution insurers like New York Life, Humana and Woodmen of the World rely on today to automate the processing of complex in-force documents - including handwritten forms - to increase operational efficiencies and deliver a better overall customer experience.

Captricity’s 100 percent HIPAA compliant cloud-based platform delivers change form data from your customer to your in-force system of record without any manual sorting or data entry. Now, a process that may have taken days, even weeks to complete, can completed overnight with industry leading accuracy rates of 99.9%+ -- even on handwritten forms.

To learn how to embrace paper AND go digital, sign up for a demo today!


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